Question

You are a representative and were 1 minute late for your shift due to heavy traffic in your area, you left early but unfortunately, you did not expect that you will be stuck in traffic; when you arrived at the office your manager coached you regarding your tardiness. how would you react?

A. Express frustration and argue that the delay was beyond your control.

B. Apologize for the tardiness, acknowledge the importance of punctuality, and assure better planning in the future.

C. Ignore the coaching and dismiss the importance of being on time.

D. Blame external factors for the delay and demand understanding from the manager.

Answer 1

Apologizing for tardiness, acknowledging the importance of punctuality, and promising to plan better illustrates responsibility and respect for managerial authority. Proactive measures, like leaving earlier, demonstrate a commitment to reliable performance and improvement in time management.

Step-by-step explanation:

If you were late for your shift due to heavy traffic and your manager coached you regarding your tardiness, the most professional response would be to apologize for the tardiness, acknowledge the importance of punctuality, and assure your manager that you will plan better in the future. It's important to show that you respect the authority of your manager and the company's policies on punctuality. This response demonstrates a positive attitude, a commitment to reliable performance, and the willingness to take responsibility for your actions, which are key elements in maintaining a professional work environment.

Moreover, as an example of learning from past experiences, you can mention that after observing a coworker being reprimanded for tardiness, you have started leaving home earlier to prevent future delays. This proactive approach shows that you recognize the importance of being reliable and are taking steps to improve your punctuality. It's also crucial to remember that unpredictable events can occur, so planning your route and aiming to arrive 5-10 minutes early can help mitigate any unexpected delays.

Answer 2

Apologize for the tardiness, acknowledge the importance of punctuality, and assure better planning in the future.

Step-by-step explanation:

When facing a coaching session from your manager regarding tardiness, it is important to respond professionally and take responsibility for your actions. Option B is the most appropriate choice. Apologize for the tardiness, acknowledge the importance of punctuality, and assure better planning in the future. Blaming external factors or dismissing the coaching will not reflect positively on your professionalism and commitment.