Final answer:
In a conflict situation an ethical leader should have the skill to use neutral language. this skill enables open dialogue, mutual understanding and helps to repair relationships and find resolution. it is vital for productive conversations that contribute to conflict resolution.
Step-by-step explanation:
Which mediation skill is important for an ethical leader to have in a conflict situation? The most effective skill for an ethical leader is the use of neutral language (option C). Using neutral language contributes to building bridges between conflicting parties. It allows for an open dialogue, where both parties can express how they feel and what they think, which is essential in reaching a mutual understanding. Ethical leaders understand that a productive conversation can heal wounded feelings and lead to a resolution that is beneficial for everyone involved.
Other strategies like analytical skills are also important, but they must be employed with the right communication approach. A zero-sum approach (option B), defensiveness (option D), and the ability to impose penalties (option E) often exacerbate conflict rather than resolve it. Ethical leadership involves combining multiple capabilities, such as understanding the role of supportive allies in resisting conformity, as noted in Asch's study, and facilitating a conversation that is conducive to resolving differences rather than escalating them.