Final answer:
The best way to respond to a customer who says a new product is difficult to use is to acknowledge their feedback, ask specific questions to understand their difficulties, and offer solutions or alternatives to improve their experience.
Step-by-step explanation:
When a customer tells you that a new product is difficult to use, the best way to respond is to acknowledge their feedback and address their concerns. Start by thanking the customer for their feedback and expressing gratitude for their input. Then, ask specific questions to understand the difficulties they are facing with the product. Finally, offer solutions or alternatives to improve their experience with the product. For example, you can provide additional resources like user manuals or tutorials, or offer personalized assistance to guide them through the product's features and functions.