Final answer:
Individuals receiving a service determine whether it's poor, good, or outstanding based on their personal criteria and preferences, often reflected through online reviews and ratings.
Step-by-step explanation:
Ultimately, the person who decides if a service is poor, good, or outstanding is the individual receiving the service. When you review or evaluate a service, whether it be a new hiking trail, a meal at a restaurant, or the work of an auto mechanic, you make a judgment based on your personal set of criteria and experiences. These criteria often include the quality of service, customer service, atmosphere, and prices. Your evaluation is expressed through various means, such as online reviews, where you might use a star rating system or phrases like "would not recommend" to convey your opinion. Moreover, while some services like certain phone providers may be less reliable than established ones like AT&T, individual experiences still dictate personal judgments. In the end, your review or evaluation reflects your opinion, and it is essential to use evidence to defend your judgment especially when others might disagree with your views.