Final answer:
A manager should recognize and appreciate the employee's achievements, provide opportunities for growth, and share the positive feedback with the employee.
Step-by-step explanation:
If an employee is the subject of repeated positive customer feedback, a manager should take the following steps:
- Recognize and acknowledge the employee's achievements: A manager should express appreciation and provide positive feedback to the employee for their excellent performance.
- Provide opportunities for growth and development: A manager should offer training or additional responsibilities to help the employee further enhance their skills and contribute even more to the organization.
- Share the positive feedback with the employee: A manager should inform the employee about the positive customer feedback they have received, which can boost their morale and motivation.