Final answer:
If an intoxicated guest refuses to surrender car keys and insists on driving, the manager should take actions to ensure safety. The manager can call the police, notify staff members, and provide alternative transportation options.
Step-by-step explanation:
If an intoxicated guest refuses to surrender his or her car keys and insists on driving, the manager must take appropriate actions to ensure the safety of the guest and others. Here are some steps the manager can take:
- Call the police: The manager should contact the local authorities and inform them about the situation. The police can assess the level of intoxication and take necessary actions to prevent the guest from driving.
- Notify other staff members: The manager should inform the other staff members about the situation, so they can keep an eye on the guest and prevent them from leaving the premises.
- Provide alternative transportation: If the guest is not cooperating, the manager can offer alternative transportation options, such as arranging a taxi or a ride-sharing service, to ensure the guest gets home safely without driving.
It is crucial for the manager to prioritize the safety of the intoxicated guest and others by handling the situation responsibly and involving appropriate authorities.