Question

Clara had an unpleasant experience at a local restaurant at lunch one day. She went back to work and told all her coworkers about this experience, and many of them said they would never go back to that restaurant. Which type of communication is this an example of?

A. negative

B. two-step flow

C. multistep flow

D. word-of-mouth

E. indirect

Answer 1

This is an example of word-of-mouth communication, where Clara shares her negative experience at a restaurant with her coworkers.

Step-by-step explanation:

This type of communication is an example of word-of-mouth. Clara is sharing her negative experience at the restaurant with her coworkers, which can influence their perception of the restaurant and their likelihood of going there. Word-of-mouth communication is powerful because it is based on personal experiences and recommendations from trusted sources.