Question

A charge nurse is managing conflict with a staff nurse who does not agree with the client care assignment. Which of the following statements is an example of using the conflict resolution strategy known as smoothing?

a) "Would you accept the assignment if we reassign your client who has total care needs and assign another client who can provide more self-care?"
b) "Tell me what changes we need to make so that you'll feel comfortable with the assignment."
c) "I didn't mean to make you feel overwhelmed. Why don't you look over the assignments with me and suggest changes?"
d) "You always complete your work on time and do a great job. I believe you can handle the assignment well."

Answer 1

The statement that is an example of using the conflict resolution strategy known as smoothing is option c) "I didn't mean to make you feel overwhelmed. Why don't you look over the assignments with me and suggest changes?"

Step-by-step explanation:

The statement that is an example of using the conflict resolution strategy known as smoothing is option c) "I didn't mean to make you feel overwhelmed. Why don't you look over the assignments with me and suggest changes?" Smoothing is a conflict resolution strategy that focuses on maintaining a positive relationship and avoiding confrontation. In this statement, the charge nurse acknowledges the staff nurse's feelings and invites them to suggest changes, showing a willingness to collaborate and find a solution together.