60.8k views
4 votes
When you create a work order from a case (FSM integration), what script runs to copy over information from the case to the work order?

A. WorkManagementCreate
B. CSWorkManagementCreate
C. WorkManagementInitiate
D. CSWorkManagementInitiate

1 Answer

4 votes

Final answer:

The script that runs to copy over information from a case to a work order in FSM integration is likely named CSWorkManagementCreate or CSWorkManagementInitiate, but actual names may vary based on the software or customization.

Step-by-step explanation:

When you create a work order from a case in FSM (Field Service Management) integration, the script that runs to copy over information from the case to the work order is typically a process designated by the system which often includes a naming convention similar to CSWorkManagementCreate or CSWorkManagementInitiate. However, script names can vary based on the specific software platform or customized setup of the FSM system. These scripts are designed to ensure that relevant data from the customer support case is transferred correctly and efficiently to the work order for field service operations.

User Lothario
by
6.9k points