Final answer:
The chat transcript from a case created in a customer support or ticketing system is usually found in the case's communication or activity log, being an integral part of the case history for review and reference.
Step-by-step explanation:
The chat occurring during the creation of a case typically appears within the case's communication or activity log. When a case is created from a chat in a customer support or ticketing system, the textual transcript of the chat is generally recorded as part of the case history. This allows anyone reviewing the case to see the original conversation and any information exchanged between the customer support agent and the customer.
Case management software often includes features that automatically link chat transcripts to the related case, ensuring a seamless transition from chat to case documentation. This ensures that all details are captured and can easily be referred back to at any point during the resolution process.