Final answer:
A virtual agent is a computer program that can simulate conversation with human users. It can perform various tasks such as answering questions, providing support, and engaging in dialogue. Virtual agents rely on natural language processing and AI techniques.
Step-by-step explanation:
A virtual agent, also known as a chatbot or conversational agent, is a computer program designed to simulate conversation with human users. Virtual agents are equipped with various abilities and information, depending on their design and purpose. Some common abilities of virtual agents include:
- Answering frequently asked questions
- Providing customer support and assistance
- Offering recommendations and suggestions
- Assisting with tasks and transactions
- Engaging in dialogue and conversation
Virtual agents can be found in a wide range of applications, such as websites, messaging platforms, and virtual assistants. They rely on natural language processing and artificial intelligence techniques to understand user input and deliver appropriate responses. With advances in technology, virtual agents are becoming increasingly sophisticated and capable of handling complex interactions.