Final answer:
Attaching Assignment rules to the 'Recommendation for Case Assignment' matching rule helps automatically assign cases to the correct personnel or department, thus streamlining the workflow and improving case management efficiency.
Step-by-step explanation:
When you attach Assignment rules to the 'Recommendation for Case Assignment' matching rule record, the system can automatically assign cases to users or queues based on specified criteria outlined in the rules.
These rules may include parameters such as the case type, the origin of the case, or specific keywords found in the case description. The purpose of this configuration is to streamline the workflow by ensuring cases are handled by the appropriate personnel or department, improving efficiency and potentially increasing customer satisfaction with more timely responses.