Final answer:
When matching a case, factors such as certifications, matching skills, last assigned case, and availability today are taken into consideration.
Step-by-step explanation:
When matching a case, several factors are considered: Certifications, Matching Skills, Last Assigned Case, and Availability Today.Certifications are important because they demonstrate that a person has the necessary qualifications and knowledge for a specific case. Matching skills are also crucial as they ensure that the person has the expertise required to handle the case effectively. Last assigned case and availability today are considered to ensure that the workload is evenly distributed and that there is someone available to address the case promptly.