Final answer:
Proactive Customer Service Operations include Service-Aware Install Base, Event Management, CMDB Service Aware, and Degradations, which help in maintaining high customer satisfaction by preventing issues and tailoring support.
Step-by-step explanation:
Proactive Customer Service Operations are an integral part of maintaining high customer satisfaction and preventing issues before they escalate. Key components of such an approach typically include A. Service-Aware Install Base, which involves understanding the services customers have installed to tailor support and updates effectively; B. Event Management, the practice of monitoring and managing events that can affect services; D. CMDB Service Aware, which stands for Configuration Management Database and involves having detailed information about the IT services offered, and E. Degradations, which refers to the proactive monitoring of service performance to address any potential quality declines before they become critical issues. Components like C. Outages are reactive rather than proactive, as they involve responding to service interruptions after they have occurred.