Question

When configuring inbound email actions, a system admin can set the following to automatically create cases (select 3):

A. An inbound email address
B. Multiple inbound email actions
C. Prefix to automatically create cases
D. Unrecognized Customers
E. Time of Event

Answer 1

A system admin can set an inbound email address, multiple inbound email actions, and a prefix to automatically create cases when configuring inbound email actions to auto-create cases.

Step-by-step explanation:

When configuring inbound email actions for the purpose of automatically creating cases in a system, a system admin can set the following three options:

• An inbound email address: This is a dedicated email address that the system monitors for incoming emails. These emails can then trigger case creation.
• Multiple inbound email actions: Admins can define multiple actions based on various criteria, such as email content or sender address, which can lead to case creation or update.
• Prefix to automatically create cases: Admins can configure a particular prefix in the email subject line that, if present, will result in automatic case creation.

Options such as 'Unrecognized Customers' and 'Time of Event' are not standard configurations for email-to-case creation.