Question

In a customer-focused business, ________.

A) the management views customer complaints as negative feedback and avoids them
B) the senior management sets the tone and sends the signal for a strong customer focus
C) the analysis of customer feedback is performed only by the senior management
D) the business is overly focused on building products they assume their customer wants
E) the business downplays the importance of customer training for new employees

Answer 1

In a customer-focused business, the senior management sets the tone and sends the signal for a strong customer focus by actively involving themselves in prioritizing customer satisfaction and taking customer feedback seriously.

Step-by-step explanation:

In a customer-focused business, the senior management sets the tone and sends the signal for a strong customer focus. This means that the management is actively involved in prioritizing and prioritizing customer satisfaction and takes customer feedback seriously. They understand the importance of listening to customer complaints, analyzing customer feedback, and making improvements based on that feedback. By doing so, they aim to continuously improve their products and services to meet the needs and preferences of their customers.