Question

A customer asked for directions to a particularly hard to find office, and the CSR provided complicated directions on how to get there instead of escorting them. This is an example of a value turnoff____________

Answer 1

A customer service representative providing complicated directions instead of escorting a customer to a hard-to-find office is an example of a value turnoff in customer service.

Step-by-step explanation:

This situation is an example of a value turnoff in customer service. When a customer asks for directions to a hard-to-find office, it is expected that the customer service representative (CSR) would provide assistance or even accompany the customer to the location. However, in this case, the CSR provided complicated directions instead of actually escorting the customer. This action may turn off the customer and negatively impact the customer's perception of the company.