Final answer:
The statement is false as the ServiceNow Communities feature is available beyond just the Customer Service Management licenses; it is part of the broader ServiceNow Platform offerings.
Step-by-step explanation:
The statement that the ServiceNow Communities feature is only available for customers with ServiceNow Customer Services Management licenses is false. ServiceNow offers the Communities feature as part of the ServiceNow Platform, which means it's accessible to customers who have various ServiceNow products, not exclusively those with Customer Service Management licenses. The Communities feature enables users to create a collaboration space where customers and employees can engage in discussions, share knowledge, and find answers to their questions. It serves as a beneficial tool across many functions, beyond just customer service management.