Question

A customer wants a style of women's jeans that is out of stock in her desired color. What the associate's BEST response?

Answer 1

An associate's best response to a request for out-of-stock jeans is to offer to check nearby stores, order the item, or suggest similar available options, ensuring the customer feels helped and valued.

Step-by-step explanation:

The best response an associate can provide when a customer wants a style of women's jeans that is out of stock in her desired color is to offer exceptional customer service by providing alternative solutions. The associate could suggest checking availability in nearby store locations, offering to order the item, or showing similar styles in the desired color that are available in stock. Demonstrating a proactive and helpful attitude can create a positive shopping experience for the customer.

For example, the saleswoman in the provided reference experiences a moment of satisfaction when assisting Amy with the dress. Similarly, by being attentive to the customer's needs and preferences, the associate can ensure the customer feels valued and is more likely to return to the store in the future.

Answer 2

The associate should apologize for the inconvenience, offer alternatives or similar styles, check for stock in other locations, and suggest notifying the customer when the item is restocked, while ensuring the customer feels valued.

Step-by-step explanation:

When a customer requests a style of women's jeans that is out of stock in the color she desires, the associate's best response would be to offer professional and empathetic customer service. The associate could apologize for the inconvenience and then propose available alternatives, such as different colors or similar styles in stock. Additionally, they can offer to check other store locations or to place a special order if possible. It would also be beneficial for the associate to mention the possibility of notifying the customer when the desired item is restocked.

Using examples from provided text, similar to the attentive care the saleswoman showed by slipping the dress over the girl's blouse and ensuring it complemented her features, the associate should strive to make the customer feel valued and assist her in finding a satisfactory solution.