Question

Select the statement that best defines, "It is

better to underpromise and overdeliver, than to overpromise and underdeliver."
a. Tell the customer you will try, be realistic but instill a sense of confidence that their minimum request will be met. Then meet this minimum request plus bonus benefits.
b. Tell the customer you will try but it is unlikely you can fulfill their request. Then when you don't meet their request, they aren't disappointed.
c. Tell the customer what they want to hear, get their hopes up so they think you are going to come through for them. When you don't, they'll know you were trying your best.
d. Never ever promise something unless you are 100 percent sure you can deliver. That way, you'll always avoid dealing with an unhappy customer

Answer 1

The statement advocates for setting realistic expectations and then aiming to exceed them; option a embodies this philosophy. In business, exceeding expectations can build trust and customer satisfaction, similar to applying the concept within a professional setting to impress a manager.

Step-by-step explanation:

The statement "It is better to underpromise and overdeliver, than to overpromise and underdeliver," best aligns with option a. This choice suggests that a seller or service provider should set realistic expectations with a customer while aiming to achieve a minimum threshold of success. Subsequently, they should strive to exceed those expectations. This practice not only builds trust but can also enhance customer satisfaction and loyalty. For instance, in a goods market, offering a money-back guarantee might serve as a reassuring measure for customers dealing with imperfect information, particularly when purchasing items unseen from mail-order catalogs or online stores.In a workplace setting, considering your manager as an important internal customer means that exceeding expectations can lead to positive feedback and further career opportunities. By providing exceptional service, such as being professional, resourceful, and responding well to feedback, employees can make themselves indispensable and greatly benefit their organization.