Final answer:
Customer service is the process of satisfying the customer and delivering efficient and compassionate service for a product or service. It involves resolving complaints, providing fair and friendly service, and seeking out solutions to improve the customer experience.
Step-by-step explanation:
Customer service is the process of satisfying the customer, relative to a product or service, in whatever way the customer defines his or her need, and having that service delivered with efficiency, compassion, and sensitivity. It involves resolving customer complaints, providing fair and friendly service, and seeking out solutions to improve the customer experience. Exceptional customer service is important in gaining positive feedback, opening up opportunities, and increasing job satisfaction. The customer is usually the one paying for the product or service, but stakeholders might include various individuals, or even government agencies that are affected by or have a vested interest in the product. The distinction between a product and a service in an economic sense is that products are tangible items received by the customer, whereas services are non-tangible activities paid for but not physically possessed.