Final answer:
PC troubleshooters often avoid using problem diagnosis utility software for hardware issues, preferring physical inspections and dedicated tools for accurate diagnostics.
Step-by-step explanation:
Most PC troubleshooters prefer not to use problem diagnosis utility software for issues that seem to be primarily hardware-related because such software is more effective at diagnosing and resolving software or system configuration issues. Hardware problems may require physical inspection or testing with dedicated hardware tools, such as a multimeter for power supply issues, or built-in diagnostics that many computers come with. When faced with a potential hardware issue, a technician would likely opt for hands-on testing rather than relying on software utilities.