Final answer:
True, service cultures include policies and procedures, which encompass explicit rules necessary for organizational functionality. These rules dictate both material and nonmaterial aspects of workplace culture, contributing to efficiency, adaptation to changes, and the prevention of misconduct like harassment within an organization.
Step-by-step explanation:
True, service cultures do include things such as policies and procedures. Policies and procedures are part of the explicit rules that bureaucracies and organizations set in place to deal with various issues that might arise, including those brought about by technological changes and new societal concerns like cyberbullying and identity theft. These explicit rules are documented within formal texts such as the Student Handbook in a university or the employee manual at a workplace.
Organizational cultures also encompass both the material and nonmaterial aspects, such as knowing how to operate office equipment and understanding interpersonal norms, like whether direct communication with the boss is permissible. Bureaucracies aim for efficiency through clear divisions of labor and strict hierarchies of authority but may struggle to adapt quickly to unique or new situations due to these rigid structures, leading to a possible perception of impersonality, as noted in customer experiences with large bureaucratic stores like Walmart.
Culture, within this context, refers to the shared beliefs, values, and practices that members of a society or organization must learn and adhere to. By upholding these social norms and policies, organizations can form a work environment that is conducive to employee satisfaction, productivity, and retention. In the workplace, this also means addressing negative cultural aspects like harassment through the implementation of clear harassment policies and procedures.