Final answer:
Customer focused behaviours, instrumental for career success, include projecting a positive attitude, showing initiative, being accountable, actively participating, demonstrating flexibility, and going above and beyond. These behaviours can be showcased through STAR stories during interviews to indicate one's preparedness for a role.
Step-by-step explanation:
The student has asked for a list of customer focused behaviours, often essential in a professional setting or during the hiring process. Understanding and exhibiting these behaviours can contribute significantly to a person's career success. While the provided links do not directly correspond to a list of nine customer focused behaviours, we can infer some key behaviours from the content.
- Project a positive attitude: Being optimistic and constructive, especially in teamwork scenarios, is crucial. A positive team player is more likely to contribute actively and be seen in a favourable light.
- Remain willing to go above and beyond: When circumstances demand, being prepared to put in extra effort can demonstrate commitment and reliability.
- Respond professionally to feedback: Accepting feedback with professionalism rather than defensiveness shows maturity and a willingness to improve.
- Try to solve problems independently before seeking help: This demonstrates initiative and problem-solving skills, which are highly valued.
- Stay accountable and own up to mistakes: Accountability is integral to trust and respect in any professional relationship.
- Participate actively: Engaging in meetings and projects shows enthusiasm and a desire to contribute to the organisation's mission.
- Minimize the need for supervision: Proactively updating and managing one's work shows independence and efficiency.
- Be flexible: Adaptability in the face of changing priorities is a valuable trait in any dynamic work environment.
- Seek out ways to contribute to priority areas: Going beyond one's role to assist where it's most needed can leave a strong impression.
These behaviours align well with principles that can be presented using the STAR interview technique, where STAR stands for Situation, Task, Action, and Result. By having STAR stories ready, a person can illustrate how they have effectively demonstrated these customer focused behaviours in past experiences, indicating they are prepared to do so in future roles.