Final answer:
In acquaintance relationships, firms generally focus on gaining specific knowledge of customer's needs.
Step-by-step explanation:
In acquaintance relationships, firms generally focus on gaining specific knowledge of customer's needs.
By understanding the specific needs and preferences of their customers, firms can tailor their products and services to better meet those needs and provide personalized solutions. This helps to build strong relationships with customers and improve customer satisfaction and loyalty.
For example, a car dealership may gather information about a customer's preferences in terms of car size, features, and budget, in order to offer them suitable options during the sales process. Through this personalized approach and understanding of customer needs, the firm can create a positive customer experience and foster long-term relationships.