Question

A loyal customer who has been shopping in your store for many years tells you that he did not receive his reward coupon when he last visited the store. How should you handle this situation?

Answer 1

To address a customer's missing reward coupon, promptly verify their eligibility, issue the coupon if valid, explain discrepancies, and ensure the customer feels valued through a professional and understanding approach.

Step-by-step explanation:

When handling a situation where a loyal customer claims they did not receive their reward coupon during their last visit to the store, it is important to address the issue promptly and professionally. First, apologize for any inconvenience this may have caused. Confirm the customer's eligibility for the reward coupon by checking their purchase history and reward points. If their claim is valid, promptly issue the missing coupon. If there is any discrepancy, calmly explain the situation and offer to resolve it, for instance, by adding extra points to their account or providing a one-time exception. Throughout the process, maintain a courteous and understanding approach to ensure the customer feels valued.