Question

Which statement identities the best strategy for dealing with customer complaints?

a. Customers who have complained are likely lost to your organization, so cut your losses and ignore them
b. Organizations should always hesitate to ask for feedback because it will likely not be good.
c. Browse company blogs and websites and remove any negative posting or customer complaints.
d. You cannot fix what you do not know is broken. Ask for customer input and act upon it.

Answer 1

The best strategy for dealing with customer complaints is to ask for customer input and act upon it.

Step-by-step explanation:

The best strategy for dealing with customer complaints is option d: You cannot fix what you do not know is broken. Ask for customer input and act upon it.

By asking for customer input, you gather important information about their experience and identify areas that need improvement. This allows you to take appropriate action to address the issues and provide better customer satisfaction.

For example, if customers complain about slow response times, you can implement measures to improve your organization's customer service, such as hiring more staff or implementing a better communication system.