Question

For over 40 years, Golden Creamery has been mixing up fresh, gourmet ice cream for customers. The company originated in Dallas and now boasts stores in 35 states. The business has primarily expanded by selling franchises to qualified candidates. Golden Creamery executives realize that the firm's success depends upon the success of each franchise. In the past, each individual franchise owner determined the

best method for screening applicants. However, as the firm grows, Golden Creamery executives want to standardize the hiring process by requiring all franchisees to use the same preemployment tests.
Which of the following questions is most relevant to Golden Creamery's decision to implement preemployment testing for all franchises?
A) Should Golden Creamery use internal or external sources for job candidates?
B) How will Golden Creamery ensure the confidentiality of an applicant's test results?
C) How does testing correlate with Golden Creamery's mission and vision statements?
D) What is the best way for Golden Creamery to recruit both hourly and salaried employees?
E) What is the role of testing in Golden Creamery's strategic performance management system?

Answer 1

The question that is most relevant to Golden Creamery's decision to standardize preemployment testing is how this testing aligns with the company's mission and vision, which is crucial for maintaining consistent quality across franchises.

Step-by-step explanation:

The most relevant question to Golden Creamery's decision to implement preemployment testing for all franchises is How does testing correlate with Golden Creamery's mission and vision statements? This decision impacts how the company screens potential employees for key attributes that contribute to the success of each franchise. Dealers with the challenge of imperfect information in labor markets, much like Greta's potential employer, the Golden Creamery executives wish to standardize the hiring process to ensure each franchise is equipped with high-quality employees. This standardization ensures that the important characteristics of motivation, timeliness, and teamwork are consistently considered, which will ultimately align with Golden Creamery's strategic performance management system and uphold the company's mission and vision.