Question

Sally (RN) and Melissa (RN) have shared an ongoing conflict since the first day that Melissa worked on the unit. Sally has confided to another colleague that she doesn't even know why the conflict started or what it was about. This is an example of:

a. how expectations and objectives need to be made clear in team situations.
b. the need to encourage open discussion of disagreements in opinions.
c. the importance of involving all staff in discussions in group settings.
d. the enduring nature of first impressions.

Answer 1

The example illustrates the importance of involving all staff in discussions in group settings and addressing conflicts through open discussion and clear expectations.

Step-by-step explanation:

The example provided of Sally and Melissa's ongoing conflict without a clear reason represents the importance of involving all staff in discussions in group settings (c). When conflicts arise in a team, it is essential to encourage open discussion of disagreements in opinions (b) and ensure that expectations and objectives are made clear (a). By involving all staff members, conflicts can be addressed and resolved more effectively, fostering a more harmonious and productive work environment.