Final answer:
The case form on the customer portal usually includes fields like Customer Name, Contact Information, and Case Category to help case managers efficiently resolve customer issues.
Step-by-step explanation:
The case form on the customer portal for a customer case manager typically shows fields that capture essential information about a customer's issue or request.
Common fields include Customer Name, Contact Information, Case Category, Description of the Issue, Priority, and Status of the case, along with any Case Reference Numbers. Some portals may also display fields for the Assigned Case Manager and Case Resolution Details, among others.
These fields help ensure that all relevant details needed to resolve a customer's case efficiently are readily available to the case manager.