Final answer:
The three dashboard tabs suggested for Customer Service Executives are Customer Feedback, Transaction Efficiency, and Staff Performance, which are based on improving service quality, enhancing transaction processes, and monitoring staff performance in a busy retail setting.
Step-by-step explanation:
In the scenario provided, it's clear that the implementation of dashboard tabs for Customer Service Executives could greatly benefit a busy retail environment like Gavi's Fast Food Restaurant by providing essential information at a glance. To improve the efficiency and effectiveness of customer service, one might suggest the following dashboard tabs:
- Customer Feedback - This tab could track customer satisfaction and complaints, similar to the lunch-hour manager's experience with the queue system. It could analyze patterns in feedback to drive improvements.
- Transaction Efficiency - It could monitor average transaction time, allowing executives to streamline the payment process and reduce customer wait times.
- Staff Performance - This tab might display metrics related to the performance of customer service clerks, facilitating the recognition of high performers and identifying training needs.
Overall, integrating these tabs would aid executives in delivering fair, fast, and friendly service, while also increasing job satisfaction and opening up opportunities for employees through better performance insights.