Final answer:
Changes in London CSM related to roles and permissions involve the modification or management of user access within the ServiceNow platform. Adjustments might include adding new roles, modifying current permissions, and restricting access to maintain security and efficiency following an update to a new release.
Step-by-step explanation:
The question 'Change in London CSM related to roles and permissions' pertains to the modification or management of user roles and permissions within the London release of ServiceNow's Cloud Services Management (CSM) module. Roles and permissions are integral to the security and operational efficiency of any IT service management platform. When changes are made to roles and permissions in the London CSM, it is typically to enhance security, improve user experience, streamline processes, or address specific business requirements.
Examples of such changes could be:
- Adding new roles for users with distinct responsibilities.
- Modifying existing permissions to tighten security measures.
- Restricting access to certain modules or operations based on user roles.
With every update to ServiceNow, particularly from one major release to another (e.g., from the Kingston to London release), administrators may need to review and adjust roles and permissions to ensure they align with new features and the organization's needs. Therefore, it's crucial for system administrators to be familiar with the roles and permissions structure of ServiceNow CSM to maintain the security and integrity of the system while allowing users the access they require to perform their duties effectively.