Final answer:
A Customer Service Manager or CSM Application Administrator manages existing customer service systems and oversees the configuration of CSM applications, focusing on efficiency and adherence to service standards.
Step-by-step explanation:
The subject of this question falls under Computers and Technology. The person who manages existing customer service systems and the configuration of the CSM application is typically known as a Customer Service Manager or CSM.The individual responsible for managing existing customer service systems and overseeing the configuration of the CSM application is typically referred to as a Customer Service Manager or a CSM Application Administrator. This role involves ensuring that the customer service systems are efficiently handling customer inquiries and align with the company's service standards. In addition, they manage the technical aspects of the CSM application, which may include software customization, updates, and integration with other systems.