Final answer:
To maintain responsiveness in CSM, use Performance Analytics for tailored monitoring, employ the SN Archive plugin for efficient data retention, and optimize rather than reduce monitoring of integrations. Be cautious with external data exports.
Step-by-step explanation:
The best practices to maintain responsiveness in Customer Service Management (CSM) include the use of tools and strategies that optimize performance without sacrificing data integrity and system usability. Options such as using Performance Analytics in favor of out-of-the-box (OOB) solutions can be beneficial as it allows for tailored analysis and monitoring specifically suited to the organization's needs.
The ServiceNow Archive plugin can also aid in maintaining responsiveness by archiving old records that are not needed for day-to-day operations, thus reducing the load on the live database.
Furthermore, while it might be tempting to reduce the monitoring of integrations to improve performance, it is often better to focus on optimizing these integrations instead of lessening their monitoring, as they can be critical to system functionality. Lastly, exporting all data not used day-to-day to an external system might not be the best practice, as it could complicate data retrieval and integration; rather, using archiving solutions within ServiceNow or data retention policies can yield a more efficient system without losing access to important historical data.