Final answer:
True. Both cases and accounts can be escalated in various computer systems or software applications. Escalation typically refers to the process of increasing the priority or level of attention given to a specific case or account when it requires immediate action or additional support.
Step-by-step explanation:
True. Both cases and accounts can be escalated in various computer systems or software applications. Escalation typically refers to the process of increasing the priority or level of attention given to a specific case or account when it requires immediate action or additional support.
For example, in customer support systems, cases can be escalated from a lower-tier support agent to a higher-tier support agent or manager if the issue is complex or requires specialized knowledge. Similarly, in project management software, accounts or tasks can be escalated to a higher level of urgency if they are falling behind schedule or impacting critical project milestones.
In both cases, escalating the issue ensures that it receives the necessary attention and resources to resolve it effectively.