Final answer:
Resolution time, also known as Time-to-Resolution (TTR), indicates the amount of time it takes to resolve a particular issue or problem.
Step-by-step explanation:
Resolution time, also known as Time-to-Resolution (TTR), indicates the amount of time it takes to resolve a particular issue or problem. It is commonly used in the context of customer support or technical support to measure how long it takes to resolve a customer's query or request. A shorter resolution time generally indicates a more efficient and effective support process, while a longer resolution time may suggest inefficiencies or challenges in the support system.
For example, in a customer support ticketing system, the resolution time would be the total time it takes for the support team to address and resolve a customer's issue, from the moment the ticket is opened until it is closed and the problem is resolved.
Aim for a resolution time that is as short as possible, without compromising on the quality and accuracy of the resolution. By continuously monitoring and improving the resolution time, organizations can enhance customer satisfaction and improve their support services.