Final answer:
CSM supports three types of portals: Self-service portals for customer-led issue resolution, Internal service portals for employee requests within an organization, and External service portals for secure interaction by external users.
Step-by-step explanation:
The 3 types of Portals that support Customer Service Management (CSM) are:
- Self-service portals: These allow customers to find answers to their questions, access services, and resolve issues by themselves without the need for a customer service representative.
- Internal service portals: Used by employees within an organization to request services from internal departments like IT, Human Resources, or Facilities.
- External service portals: Designed for use by external users such as customers or partners, these portals provide a secure and customized space for users to interact with the company's services.
Each type of portal aims to streamline processes and improve the efficiency of service delivery within the realm of Customer Service Management.