Final answer:
In Service now, the out-of-the-box social channels include Connect Chat, Connect Support, and Live Feed, which are designed to facilitate internal communication and collaboration without the need for additional customization.
Step-by-step explanation:
The question pertains to Service now, a popular enterprise service management platform used by organizations to manage and automate service management tasks. In Service now, out-of-the-box (OOB) social channels refer to the default communication methods that are available within the platform without the need for additional customization or third-party integrations.
Default Social Channels in Service now
The OOB social channels in Service now include:
- Connect Chat: A real-time messaging feature that allows users to communicate one-on-one or in groups within Service now.
- Connect Support: Enables users to initiate and manage live support conversations with IT or customer service.
- Live Feed: A stream where users can post messages, communicate in the context of a group or topic, and collaborate with other users.
These channels are designed to facilitate collaboration and communication among users, teams, and departments within the Servicenow environment. Any additional or custom social channels would require customization or integration with external applications.