Final answer:
In the Awaiting Info state, an agent can request more information, review existing details, and potentially collaborate with other departments to gather necessary information to proceed with a case.
Step-by-step explanation:
When a case is in the Awaiting Info state, the agent handling the situation typically has several actions available. These actions may include requesting additional information from the customer, reviewing any previously provided details to identify missing elements, and possibly reaching out to other departments for support if the information needed is beyond the scope of their immediate resources. Once the required information has been obtained, the agent can then proceed to update the case status, respond to the customer's inquiry, and continue with any further steps necessary to resolve the case.