Final answer:
Partner admins generally have access to cases related to their specific partnership or organization within a support system. The scope of their case list visibility is defined by the permissions of the platform.
Step-by-step explanation:
In the context of an IT or customer support system, partner admins (referred to as sn_customerservice.partner_admin in this instance) typically have access to view and manage cases related to their specific partnership or organization. They might be limited to access only those cases that are directly associated with their account or partnership. The exact case list visibility depends on the permissions set within the platform, which could include incident reports, customer inquiries, or any service issue related to their partnership's offerings.
For example, if partner A creates a case and assigns it to partner B, both partner A and partner B will have access to the case in their case list.
Partner admins can take various actions on the cases they have access to, such as updating case details, adding comments, and assigning the case to other partners or support agents.