Final answer:
You would need a Twilio CTI adapter and potentially other plugins to integrate CTI with Twilio and OpenFrame, depending on your specific requirements and the OpenFrame setup.
Step-by-step explanation:
The question concerns the plugins required for CTI (Computer Telephony Integration) using Twilio and OpenFrame technologies. CTI is a type of technology that enables computer systems to interact with telephone systems. To integrate CTI with Twilio and OpenFrame, you would need specific plugins or middleware that can facilitate the interaction between the telephony systems provided by Twilio, and the OpenFrame interface which the agents might use for various call center functionalities.
Specifically, the plugins or software components you would need depends on the version and setup of OpenFrame you are using. You would typically require a Twilio CTI adapter that corresponds with OpenFrame's API or SDK. This adapter would help in making and receiving calls within the OpenFrame interface, recording call details, managing queues, implementing interactive voice response (IVR), etc. Additionally, you might require plugins that can log call details and activities into your CRM or database system directly from OpenFrame. It's also essential that you consider any custom requirements such as reporting features or integration with other third-party systems, which might necessitate additional plugins or integrations.