Final answer:
Customer satisfaction reports are accessed through analyzing survey results from tools like Likert scales and reviewing organizational changes. Trusted individuals can also provide feedback on drafts.
Step-by-step explanation:
To access customer satisfaction reports, one can utilize a variety of strategies, depending on the nature and source of the report. For instance, job satisfaction scores may be derived from surveys such as the Federal Employee Viewpoint Survey, which includes specific questions designed to measure satisfaction levels. Typically, these surveys include a range of questions that employees respond to using a rating scale such as the Likert scale. This scale offers options like "Very satisfied," "Somewhat satisfied," "Neither satisfied nor dissatisfied," "Somewhat dissatisfied," and "Very dissatisfied" to capture the degree of satisfaction.
In addition to designing questionnaires and analyzing responses for patterns, an effective method to get feedback on a report is to have someone you trust, such as a friend or family member, review a draft. They can provide valuable insights by answering a series of targeted questions or completing a form designed to assess the clarity and effectiveness of the report. Furthermore, organizations often measure job satisfaction after organizational changes, such as shifts in management, or routinely to assess factors that may affect performance. Nationally, institutions like polling companies and universities conduct and publish satisfaction surveys such as the Surveys of Consumers by the University of Michigan.