Final answer:
Gordon is experiencing an ethical dilemma (option A) as he weighs the decision to gift baseball tickets against his company's policy.
Step-by-step explanation:
Gordon is facing an ethical dilemma as he considers giving away baseball tickets to win back a customer, despite his company's policy against this practice. An ethical dilemma occurs when an individual must choose between two conflicting moral principles, in this case, the desire to please a customer and the need to follow the company's ethical guidelines. The question of what actions are ethical can be seen through different ethics, such as anthropocentric or biocentric, which are concerned with the impact of choices on humans or all life, respectively.