Question

Which of the following is NOT a core idea of total quality​ management?

A. employee empowerment
B. leadership improvement
C. continuous improvement
D. cost reduction

Answer 1

The correct answer is D. Cost reduction is not a core idea of total quality management (TQM). TQM is an approach to management that focuses on improving quality and efficiency in order to meet or exceed customer expectations.

Step-by-step explanation:

The correct answer is D. Cost reduction is not a core idea of total quality management (TQM).

TQM is an approach to management that focuses on improving quality and efficiency in order to meet or exceed customer expectations. It is based on several core ideas:

1. Employee empowerment: TQM emphasizes the importance of involving employees at all levels in decision-making processes and giving them the authority to make decisions and take ownership of their work.
2. Leadership improvement: TQM recognizes the role of leaders in driving a culture of quality and continuous improvement. Leaders play a crucial role in setting the vision, establishing clear goals, and providing the necessary resources and support for employees.
3. Continuous improvement: TQM promotes the idea of continuously improving processes, products, and services. It involves regularly evaluating performance, identifying areas for improvement, and implementing changes to achieve better results.

While reducing costs can be a goal of TQM, it is not one of the core ideas that define the approach.