Final answer:
External knowledge sources and external knowledge jobs appear in a knowledge management system when an administrator sets them up to integrate external databases, websites, or other repositories, and to automate data retrieval and updates respectively.
Step-by-step explanation:
External knowledge sources and external knowledge jobs appear in the Knowledge > Admin app of a knowledge management system when certain conditions are met. Usually, external knowledge sources are integrated into the platform when an administrator configures the system to pull data from databases, websites, or other external repositories. External knowledge jobs, on the other hand, are typically processes or tasks set up by administrators that automate the retrieval and updating of this information.
For instance, an external knowledge source might be added when a company integrates its internal knowledge base with industry databases to provide more comprehensive support to its users. An external knowledge job could be a scheduled task that runs periodically to check for updates in these external databases and imports them into the internal system.
It is essential for administrators to properly configure these components to ensure updated and accurate integration of external data. Additionally, they must manage permissions and ensure that security standards are maintained when connecting to external sources.