Question

Customer response time involves ________.

A) the speed it takes a customer to respond to an advertisement and place an order
B) the speed at which an organization responds to customer requests
C) the speed it takes to develop a new product
D) the speed it takes an organization to develop a Total Quality Management (TQM) program

Answer 1

The correct answer is B) the speed at which an organization responds to customer requests.

Step-by-step explanation:

Customer response time involves the speed at which an organization responds to customer requests. It is an important aspect of customer service, reflecting an organization's efficiency and effectiveness.

Customer response time refers to the time it takes for an organization to address and fulfill customer requests and inquiries. It is an important aspect of customer service, as it reflects the efficiency and effectiveness of an organization in meeting customer needs.