Final answer:
The best response for a sales associate when a customer brings in a broken shoe is to apologize and look into a solution proactively, similar to how a lunch-hour manager at Gavi's Fast Food Restaurant handled customer complaints about confusing line-ups.
Step-by-step explanation:
When a customer comes in with a broken shoe, the best response from a sales associate would be option c) I'm so sorry about that. Let me see what we can do to fix it for you. This response is empathetic and proactive, ensuring that the customer feels heard and that their issue is being taken seriously.
In a similar situation encountered by an individual who worked as a lunch-hour manager at Gavi's Fast Food Restaurant, customer complaints were addressed swiftly and effectively. The manager took responsibility for resolving the issue, listened to customer feedback, and then took action by buying floor markings to make the line-up system clearer. As a result, there were no customer complaints about line-ups during subsequent high traffic periods, customer service clerks expressed reduced stress, and the store's efficiency improved.