Final answer:
The standardization of services in the form of specialization is exemplified by maid services by Molly Maids as well as routinized tax services developed by H&R Block.
Step-by-step explanation:
The subject of this question is related to the concept of standardization of services in business. Standardization refers to the process of creating uniformity and consistency in the delivery of services. In this case, the examples given, Molly Maids and H&R Block, represent the standardized services offered by maid services and tax services respectively.
The correct answer to the question is c) Specialization. Specialization refers to a process-oriented approach in which services are tailored to specific tasks or roles, and are designed to be efficient and consistent.
This concept of standardization can be seen in various industries, not just in maid and tax services. For example, fast-food chains like McDonald's have highly standardized processes in place to ensure consistent quality and customer experience across their locations.