Question

At John Robert's Spa, some of the _________ expected of employees include specific behaviors like greeting clients within a certain timeframe and confirming appointments.

a) Employee guidelines
b) Customer expectations
c) Service standards
d) Company policies

Answer 1

At John Robert's Spa, the appropriate term for specific behaviors related to greeting clients and confirming appointments is 'service standards.' These are part of the company policies and are crucial for employee conduct and customer satisfaction.

Step-by-step explanation:

At John Robert's Spa, the behaviors expected of employees, such as greeting clients within a certain timeframe and confirming appointments, are best classified as service standards. These standards are a set of expectations for employee behavior to ensure consistent and high-quality service.

They form part of the broader company policies, which encompass various rules and guidelines meant to be followed by employees. Service standards are essential in maintaining the professional image of a business and ensuring customer satisfaction. In the context of the spa, these standards help create a welcoming and reliable environment for clients, which is fundamental to the business's success. It's important for employees to adhere to these standards, as failing to do so can negatively impact client experience and may contribute to the loss of employment.