Question

A customer enters the store, and you've greeted them. What's your next challenge after making that initial connection?

a) Offer them immediate assistance.
b) Promptly guide them to the products they might be interested in.
c) Engage in small talk to build rapport.
d) Determine their needs and preferences to provide tailored assistance.

Answer 1

The next challenge after greeting a customer is to determine their needs and preferences to provide tailored assistance.

Step-by-step explanation:

After greeting a customer who enters the store, the next challenge is to determine their needs and preferences to provide tailored assistance. By engaging in conversation and asking questions, you can gather information about what the customer is looking for, their budget, and any specific features or requirements they have. This will allow you to guide them to the appropriate products or services and provide personalized assistance.